Question 1

Is this a private transfer?

Accepted Answer

Yes. The selected vehicle is reserved for the travelers included in the confirmed booking.

Question 2

Where will I meet the driver at STI Airport?

Accepted Answer

The confirmation provides the meeting point and pickup instructions. Add the correct airline and flight number when booking.

Question 3

Can I book a round trip?

Accepted Answer

Yes. Select round trip and enter a separate date, time and flight reference for each direction.

Question 4

What happens if my flight changes?

Accepted Answer

Use Manage Booking or contact support promptly with the order number and updated flight information.

Question 5

How do I select the correct vehicle?

Accepted Answer

Count every passenger, suitcase, carry-on, stroller, wheelchair and oversized item before comparing capacity.

Question 6

Are child seats available?

Accepted Answer

Choose any available child-seat or booster option while booking and verify it in the order summary.

Question 7

Can I travel with a large group?

Accepted Answer

Use the live fleet to compare vans, Sprinters, minibuses or other vehicles configured for your group and luggage.

Question 8

When is the reservation confirmed?

Accepted Answer

The booking is confirmed when checkout is completed and the confirmation contains the approved route, vehicle and payment details.

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